Zhongtong Bus: Customer’s Maximum Value
2008-09-16 Source：english.chinabuses.com
Summarize：Customer’s maximum value and company’s permanence competition advantage is the service stratagem of zhongtong bus. When the company establish the stratagem partner relation with customer, it will pr ...
Customer’s maximum value and company’s permanence competition advantage is the service stratagem of zhongtong bus. When the company establish the stratagem partner relation with customer, it will provide perfect service to customer at the process of before distribution, in the distribution and after distribution, provide more value to customer than their expectation, improve customer’s trust for us, and then bring long-term profit and development for our company.
At present, zhongtong bus has a steady and perfect production after service system. This system is formed as 3 class service management organizations: marketing parent company service office, 8 service station branches and 112 appointment service stations. Marketing parent company service office take charge the management and logistics support of this service system. We set up service office in the center city of the area take charged by marketing filial company, these service office take charge the service management and performance in their precinct. The appointment service stations provide service to customer in their precinct.
Zhongtong bus service office opens a free service phone 800860800; it deals with the customer’s consultation about service requirement and technology information in whole day.
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