Exclusive Interview with Chen Maoqi, Head of Youngman After-sale Service Department

2009-11-10 Source：www.chinabuses.org

Summarize：After ten years development, Youngman Neoplan has their products run all over China, holding 75% of domestic high-end bus market. But how about their service guarantees? What do consumers think of their after–sale service? Journalist from Chniabuese.com interviewed Chen Maoqi, head of Youngman after-sale service department with these questions.

www.chinabuses.org: After ten years development, Youngman Neoplan has their products run all over China, holding 75% of domestic high-end bus market. But how about their service guarantees? What do consumers think of their after–sale service? Journalist from Chniabuese.com interviewed Chen Maoqi, head of Youngman after-sale service department with these questions.

Youngman luxurious buses serving Jinan National Games

Youngman after-sale department has established seven service areas, including Northeast area, Northwest area, Central plain area, Central & South China area, Southwest area South China area, and five central storages, located in Beijing, Guangzhou, Jinan, Xi’an, and Chengdu respectively.

Youngman after-sale department has established comparatively complete service system, including over 120 service stations and 24-hour service to guarantee 100% coefficient of availability of vehicles. And Youngman bus has accumulated a wealth of experience through Beijing Olympic Games and Jinan National Games. During Beijing Olympic Games, over 1600 Youngman buses served Olympic Games, taking one third of all registered vehicles. Youngman after-sale service team led by Chen Maoqi served Olympic Games and Paralympic Games successfully after three-month preparations and two-month hard work, so did the just ended National Games.

Youngman BRT running in Jinan

Although service only takes about 20% of the vehicle purchasing, it’s concerning the future market trends of the enterprise. During one after another new vehicle release conference and touring shows, bus manufacturers are competing performance, appearance, interior trims, as well as price; and enterprises have to prepare well for everything faced up so many domestic bus brands and gradual rational clients’ needs. Just as Mr. said, “We will continuously make efforts on after-sale service to show 100% of Youngman bus with 20% service.”

Youngman buses running in Beijing