Good Service Leads to Prosperity of Golden Dragon
2013-04-17 Source：www.chinabuses.org
Summarize：Passing through the early stage of development, China bus manufacturers, with the products of similar functions and specifications, step into "Post-service Era".
www.chinabuses.org: Passing through the early stage of development, China bus manufacturers, with the products of similar functions and specifications, step into "Post-service Era". After-sales service, not merely as a key element of winning customers, is potentially profitable in bus market. Facing the ever-changing technologies, how to make overseas technicians keep pace with the upgrading technologies? How to make more added values for customers?
It's well known in the filed that Golden Dragon attaches importance to after-sales service. Three years ago, the company founded after-sales service on-line university and the nationwide employees in service stations, maintenance stations and headquarters were able to log in with their accounts for study and exams. Overseas After-sales Service Department provides training materials regularly for the technicians abroad in response to the needs. Besides, senior technicians will be assigned to train and examine the the employees in service stations and maintenance stations all over the world.
For Golden Dragon after-sales staff, "after-sales" means not merely to repair the buses out of order, but to teach customers the maintenance skills actively. The other day, Ye Xiaobing, who's responsible the maintenance of the Golden Dragon hybrid buses in Xiamen Public Transport Group, perceived the abnormally frequent damage of the motors. After careful observations, he attributed the problem to the drivers' mis-operations: someone got off the bus without pressing "Stop" button, leaving the gear in forward position; someone shifted to reverse gear from forward gear directly; someone smashed the accelerator when starting the bus, and so on. These behaviors lead to overloaded operation of motors that intensified the damage. Mr. Ye and his colleagues conducted trainings immediately to correct the mis-operations, after which everything went back to normal, thanks to Golden Dragon after-sales staff, the drivers uttered.
Focusing on customers' requirements, Golden Dragon offers all-round services in pre-sales, on-sales and after-sales, and sets up excellent responsive mechanism, fulfilling their commitment of "Creating Max Values for Customers". It's plausible that "Quality + Service" lead to the prosperity of Golden Dragon.
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