Foton Offers Upgraded Service
2013-05-09 Source：www.chinabuses.org
Summarize：While the bus manufacturers are working on the execution of after-sales service, Foton has taken the lead in service transformation and innovation-from "Full Service" to "Overall Cares".
www.chinabuses.org: While the bus manufacturers are working on the execution of after-sales service, Foton has taken the lead in service transformation and innovation-from "Full Service" to "Overall Cares".
After releasing the brand of "Carefree Service", Foton spent seven years offering full service wholeheartedly to customers. In 2013, Foton starts to take active action to improve the relationship with customers, such as SMS tips during holidays, customers' birthdays and impending maintenance period, etc.
Good service relies on accessory logistics network. Foton has China's largest CV service network, covering over 5000 maintenance stations. Besides, Foton 24-hour service stations provide prompt response when rescue and maintenance are required, whether in daytime or at night.
Based on SMS, PMS, WMS and call center, etc., Foton built the unified after-sales technical documents development platform. For 17 years, Foton has been expanding its market shares gradually and the service innovation also consolidates its dominance.
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